Refund & Revision Policy
Refund & Revision Policy
Our work is custom and consultancy-based, so refund eligibility depends on how far the project has progressed. This policy explains exactly how refunds and revisions work.
At a glance — refund eligibility by stage
Because every project is custom-produced by a specialist, refunds reduce as work progresses.
Before work begins
Cancel before we start and you’re eligible for a full refund, less any non-recoverable transaction fees.
After work has started
A partial refund may apply, reflecting the specialist time already invested.
After draft delivery
Refunds are limited once a first draft has been delivered; revisions are used to resolve concerns.
After final delivery
Completed, delivered work is generally non-refundable.
Orders, cancellation & refunds
01 Nature of our services
All work is custom, made-to-order and consultancy-based, which shapes how refunds apply.
02 Order confirmation & payment
Projects are confirmed and scheduled after payment (in AED) is received.
03 Cancellation before work begins
Cancel before we start for a refund, less any non-recoverable payment-processing fees.
04 Refunds after work has started
Once a specialist has begun, a partial refund may apply based on work completed.
05 Refunds after draft delivery
After a first draft, refunds are limited; the revision process is used to address feedback.
06 Refunds after final delivery
Final, delivered work is generally non-refundable.
Revisions
07 Revision policy
Each package includes a set number of revision rounds within the original scope. Out-of-scope changes may be quoted separately.
08 Revision timeframe
Revision requests should be raised within the agreed window after delivery.
09 Client delays & inactive projects
Projects paused due to lack of client input for an extended period may be closed, with work delivered as-is.
Delivery, guarantees & service notes
10 Turnaround time & delivery
Timelines are agreed per project and depend on scope and timely client input.
11 Non-guarantee of external results
We do not guarantee outcomes such as jobs, grades, admissions, funding or tender wins.
12 Academic services notice
Academic support is ethical editing and guidance on your own work; refunds cannot be claimed on the basis of grades or institutional decisions.
13 Design, branding & creative work
Creative concepts are subjective; revisions resolve direction within the agreed scope rather than through refunds.
Disputes & processing
14 Payment disputes & chargebacks
Please raise any concern with us first — we aim to resolve issues directly and fairly before any dispute is escalated.
15 Approved refund processing
Approved refunds are processed to the original payment method within a reasonable period.
Refund or revision question?
Tell us what’s on your mind — we’ll review it fairly and get back to you quickly.